Due to massive supply chain and production issues occurring throughout the entire furniture industry related to COVID-19, our vendors are experiencing production slowdowns, staff shortages, and shipping issues which are impacting our normal flow of inventory. As a result, some product availability may change and delivery delays may occur. If you would like to check availability before ordering, send your order to us as a "quote" at checkout. You can also email us at firstname.lastname@example.org for questions about a specific order or item.
We offer shipping to the 48 contiguous United States.
Generally your order will ship within one or two business days. You will receive an email order confirmation after submitting your order. Please notify us if you have a required due date for your order so that we can make proper arrangements.
If you contact us at email@example.com and we are able to cancel the order prior to shipment, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund. If the order has shipped, you will be responsible for return shipping and will be subject to restocking charges as described in our returns policy. Cancellations or returns must be authorized in advance.
Cancellations after shipment are not accepted.
Any furniture items identified as a "TRUCK SHIPMENT” ship via semi-trailer truck and require a loading dock or lift gate service for delivery. There are no exceptions as these items are wrapped and palletized. For dock deliveries, your address must have a truck-height dock (48” high) and be accessible to semi-trailer trucks. Freight companies are not required to transport freight off their trucks and into buildings. Re-delivery and/or any storage charges for shipments that a customer is not ready to accept, etc. are billed extra for truck shipments. Please contact us before ordering if you have any questions.
Lift gate services is required for deliveries to homes or businesses without a 48" high dock for all items idenfied as a "truck shipment." Please contact us for a shipping quote for any other services required (inside delivery, white glove delivery).
In-Line Office will not accept returns or cancellations due to delays in delivery by the transportation company. We are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted.
The packing slip will be attached to the product on a pallet in a 4"x4" clear packet. The driver will have also have a packing slip where notations can be made in the event of damage or shortage. The receiver is responsible to visually inspect the incoming pallets and cartons by walking around the pallet. Receiver needs to inspect the boxes for signs of damage such as holes, black marks, wrinkles, scuff marks, creases, etc. which are all signs of freight damage and would need to be noted on the truck driver's paperwork. If the driver will not allow you to open and inspect the suspected damaged product, please mark the truck driver's freight paperwork "pending further inspection" and make a copy to send to us.
Clearly inspect the conditions of all cartons on the pallets and note specifically if you find any carton and/or product damage on the drivers packing slip. Any discrepancies between the merchandise and the packing slip or any damage to the boxes must be noted by the receiver on the packing slip before the carrier leaves or no claim will be honored.
When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If any cartons are damaged or there is a shortage, please note the specific damage or discrepancy on the delivery receipt before signing for your shipment. Do not discard the cartons until you know the contents are in good condition.
Please report any damage or discrepancy to us immediately. We are unable to ship parts or replacements free of charge if the damage has not been noted by you or the driver on the delivery receipt at the time of delivery.
In the event of damage or shortage:
We will need the following: a photo of any product damages, including product, carton & P.O. number printed on the outside of the box, and a copy of the signed receiving paperwork. Enclosed in each box are assembly instructions, please circle the part that needs replacement on the assembly instructions to send to us. The damaged merchandise must be held in the original carton at the location the product was received until the claim is resolved, which can take up to 120 days. Disposal of the damaged product voids the claim.
Product must be internally inspected and damage reported within 48 hours of delivery.
If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. If the package appears even slightly damaged, write "Package Damaged" when you sign for delivery. Please notify InLine Office at firstname.lastname@example.org or at 763.633.LINE to make arrangements for new product to be delivered.
If you have any questions about your order, please do not hesitate to call us at 763.633.LINE.