Shipping

We offer shipping to the 48 contiguous United States.

Generally your order will ship within one or two business days. You will receive an email order confirmation after submitting your order. Please notify us if you have a required due date for your order so that we can make proper arrangements.

 

CANCELLATION POLICY

If you contact us at customerservice@inlineoffice.com and we are able to cancel the order prior to shipment, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund. If the order has shipped, you will be responsible for return shipping and will be subject to restocking charges as described in our returns policy. Cancellations or returns must be authorized in advance.

Cancellations after shipment are not accepted.

 

TRUCK SHIPMENTS

Any furniture items identified as a "TRUCK SHIPMENT” ship via semi-trailer truck and are loading dock delivery ONLY to qualify for our free shipping. There are no exceptions as these items are wrapped and palletized. Your address must have a truck-height dock (48” high) and be accessible to semi-trailer trucks. Freight companies are not required to transport freight off their trucks and into buildings. Re-delivery and/or any storage charges for shipments that a customer is not ready to accept, etc. are billed extra for truck shipments. Please contact us if you have any questions.

 

There are shipping charges for deliveries to homes or businesses without a 48" high dock for all items idenfied as a "truck shipment." These shipments do not qualify for our free shipping program. Please contact us for a shipping quote.

 

In-Line Office will not accept returns or cancellations due to delays in delivery by the transportation company. We are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted.

 

RECEIVING INSTRUCTIONS

When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If any cartons are damaged or there is a shortage, please note the specific damage or discrepancy on the delivery receipt before signing for your shipment. Do not discard the cartons until you know the contents are in good condition.

 

Please report any damage or discrepancy to us immediately. We are unable to ship parts or replacements free of charge if the damage has not been noted byyou or the driver on the delivery receipt at the time of delivery.

 

DAMAGED SHIPMENT

If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. If the package appears even slightly damaged, write "Package Damaged" when you sign for delivery. Contact us immediately if there is obvious damage, or no later than 10 days if there is hidden damage. Please notify InLine Office at customerservice@inlineoffice.com  or at 763.633.LINE to make arrangements for new product to be delivered.

 

If you have any questions about your order, please do not hesitate to call us at 763.633.LINE.

Furniture Makes the Difference.